FAQs

Answer

Can I pay my bill online?

Yes, online bill pay is available for this division. Click here to pay your bill.

Do you take large items and when?

When you call our office 24 hours in advance of your pickup day, we will take some bulk items on your normal trash pickup day. For appliances, metal, or heavy items we will service with a different vehicle. Please call our customer service department at (336) 299-0815 for the schedule of these pickup dates. There is a nominal fee for the special pickup based on the type of item. Prices begin at $10.00.

Does the trash inside the cart have to bagged?

Yes. All trash must be bagged and placed inside the toter (if applicable) or your own personal trash cans. If you do not use trash cans please make sure your bagged trash is securely prepared.

How will I know if my service will be changing?

Don't worry. We will notify you by mail of any service changes. We will also attach a flyer to your new recycle cart upon arrival, reminding you of the change along with a recycling schedule calendar.

I have heard various names for your company. Why is that?

Republic Services is a leading provider of solid waste collection, transfer, recycling and disposal services. Our local divisions operate under a variety of names. But, regardless of the name, we are all operating under the same mission—to provide our customers with service that exceeds their highest expectations.

What do I need to do to start service or get a price quote?

Starting service is easy. Simply call us today at (336) 245-9991. Our friendly customer service representatives will help get your service started.

What do you accept for curbside recycling?

Acceptable	Unacceptable
Aluminum and metal cans (Labels do not have to be removed)	Building Materials or scrap metal
Plastic #1	Waxed paper
Plastic #2	Window glass, light bulbs or ceramics
Newspaper (Please bundle or tie)	Light bulbs
Corrugated Cardboard/box board (i.e. cereal, soda, beer type packaging)	Ceramic dishes
Magazines	Cookware
Glass	Styrofoam
	Plastic or wax coated paper (milk cartons)
	Prepare your recycle materials properly
	Aluminum foil or foil pie pans
	Cans - rinse clean
	Flatten plastic milk and soda bottles to save space in your container
	Plastics other than products coded #1 or #2
	Pizza boxes
	Hardcover books
	Plastic bags
	Yogurt/margarine tubs or similar items

What if we have extra bags?

Please call our office 24 hours in advance to advise us of the extra trash. There will be an extra charge for additional bags of trash.

What is your holiday schedule?

To acknowledge these holidays and to allow our employees to spend time with their families we do not provide service on the following holidays for Commercial or Industrial services:

     • New Years Day
     • Memorial Day
     • Labor Day
     • Christmas
     • July 4
     • Thanksgiving

Residential customers will receive services on all holidays except Christmas day.

What time does the trash have to be out at the curb?

All refuse must be placed at the curb by 6:00 a.m. on your collection day.

Where do you provide services?

We operate more than 400 local hauling divisions nationwide, including in Piedmont Triad area.

We provide services in Forsyth, Guilford, Davie, Alamance, Stokes, Surry, Yadkin, Davidson, Iredell, Rowan and Rockingham counties.